Shipping, Returns & Reprints

Made to order

Every planner is custom-printed for you after you order, so production takes a few business days before it ships. You'll get a tracking link by email when it's on the way.

Shipping

We print and drop-ship within the United States via our print partner. Plan on about 13–19 days for Standard, 8–14 for Expedited and 7–13 for Express, door to door — that includes the few business days it takes to print your book, not just carrier transit. You can get an estimate for your ZIP before you build anything, from any planner or keepsake page, and your exact estimate and the price for each speed are shown at checkout once we know where it's going.

What you see is what ships

Your live preview is the exact print file — the same render becomes your PDF, page for page. Use “Preview as book” in the builder to flip through the whole watermarked book, and please review it carefully before you order. Because each book is made to order, there is no separate approval step after checkout: placing the order is what fixes the design, and that exact design is what we print.

Reprints for our mistakes

If your planner arrives with a printing or binding defect, damaged in transit, or it isn't the book you ordered — anything where the book that turned up doesn't match the design you ordered — we'll reprint and reship it at no cost, or refund it if we can't put it right. Send us a photo within 90 days of delivery through Help & FAQ — choose “A problem with my order” and attach the photo there. We keep the exact print file behind every order for that whole window, so we can put your book next to the file it was made from.

What a reprint can't do

A reprint comes off the same file, so the second copy says what the first one said. A typo stays a typo. A low-resolution photo stays low-resolution. Your words and pictures print as you built them.

That's why “Preview as book” is free — it's the same render we print from, so anything you spot there costs you nothing. And if you can't tell whose mistake it is, send the photo. We'd rather look.

Changes & cancellations

Your order goes to our print partner within seconds of payment, and they hold it for about 2 hours before printing starts. That hold is the only window in which a book can still be changed or stopped, so if something is wrong we need to hear from you inside it.

Everything is free to change right up until you pay, including the delivery address on the checkout page. After that, the destination is on your confirmation page and the full address is in your receipt — please read it as soon as it arrives.

If something is wrong, tell us straight away and we’ll try to stop it at the printer. If it has already gone to press we’ll tell you that plainly, rather than leave you waiting on a parcel you already know is wrong. Custom, made-to-order items are otherwise not returnable.

Contact

Pixie Papercraft is operated by StorieDev, the registered trade name of Steven Storie, a sole proprietor in Massachusetts. For any question about these policies, a privacy or data request, or an order, reach us at support@pixiepapercraft.com (PO Box 118, Lenox MA 01240).