Help & FAQ
Quick answers below — and if you don’t find what you need, send us a note.
＋What sizes and bindings can I choose?
A5 · 5.8 × 8.3 in (148 × 210 mm), 6 × 9 in, 5.5 × 8.5 in, 8.5 × 11 in or 8.5 × 8.5 in (square), in either coil/spiral or hardcover (case-wrap). Pick these at the top of the builder — the keepsake books are made at the two largest sizes.
＋What paper is it printed on?
Coil books print on 60# uncoated white (about 90 gsm), matte. Uncoated — the better surface for fountain pens and heavy ink. Hardcovers print on 80# coated white (about 118 gsm), gloss laminate on the cover. Coated stock: heavier and smoother, best for photographs. Fountain-pen ink sits wetter on it.
＋I’m color-blind — can I tell the markers apart?
Yes, and it was designed that way rather than checked afterwards — the person who built this shop is color-blind. Every day marker pairs a hue with a glyph (◐ ◆ ●), so holidays, birthdays and a 9/80 schedule stay distinguishable in grayscale or with any form of color blindness. On the year overview, where the cells are too small for a glyph, they are told apart by a rule, a hatch or a ring instead. A regression test blocks a build that breaks it. If you would rather have no color at all, the black & white interior is also the cheaper one.
＋Black & white or color inside?
Black & white is the default and the most affordable. Choose color if you’re adding photos or want colorful layouts — it costs a little more to print, and the price updates live as you design.
＋How long until it arrives?
Every planner is made to order, so it’s printed just for you before it ships. Door to door, plan on about 13–19 days with Standard, 8–14 with Expedited or 7–13 with Express — those ranges include printing, not just carrier transit. You’ll see the exact estimate for your address at checkout, and we email a tracking link when it ships. If you need it for a specific date, choose Express and order with room to spare.
＋Can I see it before I buy?
Yes — the builder’s live preview is the exact print file. Use “Preview as book” to flip through the whole bound book (watermarked). What you see is what ships. Review it before you order: there’s no separate approval email after checkout, so placing the order is the moment the design is fixed and sent to print.
＋Can I add my own cover or photos?
Absolutely. You can set a cover photo, a single image that wraps across the back+spine+front, and add text/photo blocks to the front and back covers. You can also add full photo pages inside the book, including collage layouts — they look best on a color interior.
＋What photo quality do I need?
Use the highest-resolution images you have (roughly 300 dpi at print size). Low-res photos can look soft or pixelated in print; we’ll flag an image that’s too small for the space.
＋Want a page layout we don’t offer yet?
Tell us! Pick “Request a new page type” in the form below and describe what you’d like — what it’s for, the layout, any columns. An example photo helps. We add the layouts people actually ask for.
＋What’s the 9/80 option?
A 9/80 work schedule means every other Friday off. Turn it on and pick a known off-Friday, and we’ll automatically mark your off-days across the monthly calendars and year view.
＋Do you sell gift cards?
Yes — head to gift cards. They’re emailed to the recipient with a code to use at checkout.
＋Something’s wrong with my order
If it turns up with a printing or binding fault, damaged in the post, or it doesn’t match the design you ordered, send us a photo within 90 days (use the form below, choose “A problem with my order”) and we’ll reprint it free, or refund it if we can’t put it right. We keep the print file behind every order that whole time, so we can hold your book up against the file it came from.A reprint comes off the same file, so the second copy says what the first one said. A typo you typed will still be there, and a blurry photo will still be blurry. That’s what “Preview as book” is for: it’s the exact render we print from, and everything in it is still free to change. Not sure which kind of problem you’ve got? Send the photo anyway. We’d rather look.See Shipping, Returns & Reprints for details.
＋Can I change or cancel an order?
Your order goes to our print partner within seconds of payment, and they hold it for about 2 hours before printing starts. That hold is the only window in which a book can still be changed or stopped, so if something is wrong we need to hear from you inside it.Everything is free to change right up until you pay, including the delivery address on the checkout page. After that, the destination is on your confirmation page and the full address is in your receipt — please read it as soon as it arrives.If something is wrong, tell us straight away and we’ll try to stop it at the printer. If it has already gone to press we’ll tell you that plainly, rather than leave you waiting on a parcel you already know is wrong.
Buying for a school, team or business?
Set a quantity on a cart line and the whole run prints and ships together. For a written quote, an invoice against a purchase order, a W-9 or a tax exemption, tell us what you need and a person will reply.
Still need help?
Send us a message and we’ll reply by email. For an order problem — or to show us a page-type idea — add photos so we can help faster.